Recensies van hosts en gasten over verblijven
Reviews are critical to help build trust on Airbnb—they’re an important way for Hosts and guests to give each other feedback, help our community make informed decisions and understand what to expect. We believe that a fair review system is one that respects and protects our community’s genuine feedback, and we have a number of safeguards in place to help build trust in our reviews system.
Guest favorites and highlights
Listings need 5 or more recent reviews to be eligible for a Guest favorite label, a top homes highlight, or a percentile ranking label. Learn more in Guest Favorites and highlights.
When you can leave a review for a stay
Hosts and guests can only leave reviews for stays that have been booked and paid for on Airbnb.
When can reviews be submitted and published
Hosts and guests have 14 days after checkout to submit their review. Guests and Hosts can also leave a review for certain reservations that are canceled on or after the day of check-in (12:00 AM in the listing’s time zone).
Reviews are posted after both parties have submitted their reviews, or once the 14-day period has ended—whichever comes first.
If a Host cancels a reservation before the day of check-in, neither the Host nor the guest will be able to leave a review for the stay.
How to leave a review
After your stay, Airbnb will send an email asking you to leave a review for your most recent Host or guest. You can also write a review directly on Airbnb:
- If you're a guest, go to your Trips page or your Airbnb Inbox
- If you're a Host, go to the Reservation section of your Today tab or your Airbnb Messages
Note: This information will be based on public information on the reviewer’s profile page or other information the reviewer submitted to sign up for Airbnb or complete their booking. To hide your information, contact us.
Finding your reviews
Once you’re signed in to your Airbnb account, you’ll be able to find both reviews written about you and by you on your public profile.
If a reservation has more than one confirmed guest, the Host’s review will appear on the profiles of all the other confirmed guests.
Are reviews moderated?
Airbnb doesn’t moderate reviews before they’re published. However, reviews do need to relate to an authentic reservation, and may be removed if they violate our Reviews Policy.
We also have a detection system that proactively looks for signs that a review may not relate to a genuine stay. If our system detects that a review is likely to be fake—for example, because it doesn’t relate to a genuine stay on Airbnb or because it relates to a stay that was solely made to inflate a person’s ratings—it’ll be removed.
Removing a review
You can’t request edits to a review written about you, except you may contact us to request a change in the gender pronoun used to describe you in the review. Upon request, and except where prohibited by law, we may edit reviews you have written in order to change the gender pronoun you used.
The policy is designed to protect the integrity of our review system by allowing for removal of reviews that are fake, irrelevant, or manipulated, but to generally allow people’s subjective view of a stay to be shared with other members of the community.
You can remove a review you published if it no longer reflects your experience as a guest or Host.
Editing a review
To encourage honest and impartial reviews, we limit the ability of Hosts and guests to edit a review after they’ve written it.
- If you submit your review first, you may edit it anytime within the 14-day review period, up until the other party submits their review
- Once both reviews are submitted or the 14-day review period has ended—whichever comes first—both reviews are automatically published and no more changes can be made
- Both guest and Host reviews are posted at the same time and can’t be edited after they’re posted(the other person can’t read your review and change their own as a result)
- You can’t request edits to a review written about you, but you may contact us to request a change in the gender pronoun used to describe you in the review
Responding to a review
You can post a public response to a published review that someone has left for you as long as you follow our Reviews Policy.
Review display, search, and sorting
By default, reviews appear in chronological order, with the most recent review shown first. Users are also provided tools to search reviews using keywords (example: cleanliness, internet speed, location, etc.) and sort reviews by recency, highest rating, or lowest rating.
Review ratings
For every review, you’ll find the overall star rating given by the guests, on a scale from 1 to 5. The overall rating section will show the relative distribution of star ratings. We also show an average rating for each of these subcategories: cleanliness, accuracy, check-in, communication, location, and value.
Reviewer and trip details
To help you learn more about the guests who stayed at the home and use this information to check if the home meets your needs, you may find information about the reviewers in the review, such as their:
- City, country, continent or region
- Date of stay (example: Jun 2024, 3 weeks ago, today, etc.)
- Trip type (example: stayed with kids, a group, or pets)
- Length of stay (example: stayed one night, a few nights, about a week, or over a week)
Note: This information is based on public information on the reviewer’s profile page or other information the reviewer submitted to sign up for Airbnb or complete their booking. To hide your information, opt out of review highlights.
Recensies sorteren
- Klik op de advertentie die je aanspreekt.
- Klik op Recensies.
- Klik om te sorteren op Meest recent, Hoogst beoordeeld of Laagst beoordeeld.
- Tik op de advertentie die je aanspreekt.
- Tik op Alle recensies.
- Tik om te sorteren op Meest recent, Hoogst beoordeeld of Laagst beoordeeld.
- Tik op Opslaan.
- Tik op de advertentie die je aanspreekt.
- Tik op Alle recensies.
- Tik om te sorteren op Meest recent, Hoogst beoordeeld of Laagst beoordeeld.
- Tik op Opslaan.
- Tik op de advertentie die je aanspreekt.
- Tik op Recensies.
- Tik om te sorteren op Meest recent, Hoogst beoordeeld of Laagst beoordeeld.
Sorteeropties in China en Japan
Op de Chinese en Japanse websites en apps van Airbnb worden recensies standaard gesorteerd op geschiktheid, waarbij de meest geschikte advertenties bovenaan staan. Geschiktheid wordt bepaald door factoren als datum, relevantie en hoe informatief de advertentie is. Gebruikers kunnen recensies ook sorteren op datum, beste beoordeling of slechtste beoordeling.
Gerelateerde artikelen
- Gast
Een nuttige recensie schrijven
Wil je de loftrompet afsteken over een recente gast of reis? Daar zijn we heel blij mee. Hier vind je een paar tips voor het schrijven van e… - Gast
Een recensie bewerken die je hebt geschreven
Zolang je recensie nog niet is gepubliceerd, kun je die nog aanpassen. Zo werken recensies
Recensies zijn dé manier waarop hosts en gasten elkaar feedback kunnen geven. Hier lees je alles over recensies.