We are really suprised by the rating that this guest, Mihaela, gave to our house.
She has booked our property in a really bargain price and obviously, for her to book, she liked the price (however she gave a 3 star to the price, perhaps she would prefer to stay for free??)
She knew that the house is a cottage house, surrounded by nature and an orchard, she choosed to stay in a cottage house, however she complained about the trees surrounded the parking area and the shadded top of the parking area which, during the hot Greek summer, saves the car from the burning sun !!
She gave a 2 STAR!!! in the cleanliness, despite of the house and verandas being sparkling clean during their check in, and she complained, in private, about dust and insects. However all of our previous guest , FAMILIES of 4 and 5 respectively, gave 5 stars to cleanliness and cleaning services during the stay, are not included. Dealing with dust was her responsibility during the stay and yes insects do fly in the countryside and, yes, if you leave the windows wide open they could possibly enter the house.
She complained, in private, about the accuracy because of us having our things in the space despite :
1) that she found this house on Airbnb, where people rent out THEIR own houses ,
2) the description of the listing, where is clearly marked that, NO, the space IS NOT primarily SET UP FOR GUESTS and
3) that a whole wall closet were to their disposal in the second bedroom and they were 2 people in that booking,
She gave 4 star even to arrival, when she has not arrived on time to check-in (due to, according their statement, of a mechanical problem with their car, which was completely understandable) yet George was waiting for them patiently and helped her out to find a nearby garage. We are not the one to be blamed about their problems with their vehicle.
Last, but not least, she made the amazing public statement that there are no beaches around, when the house is literally 2 min away from the sea (and not 5, unless you are a person with special needs) and the whole area is by the sea.
Without a doubt this was an inaccurate review, (even a mean review, due perhaps to great expectations ??) and in full contrast with the two other reviews of our previous guests.
We strongly suggest to Mihaela, next time, either to better read the description or to choose and pay for a villa. It is better than beeing a bargain hunter and to express disatisfaction,afterwards, about your own choice.
From our part we will try to lessen the expectations regarding our cottage house.