We are very truly sorry about the incidence, Prague is a big city and these things sometimes happened. We are very disappointed by your feedback, you told us two notebooks are missing, we did everything possible to help you, we took you to police and back to the flat, we did ask many times if you need any more help with anything. At police, you did not report two notebooks but all your things, suitcase, etc. We do not think this is a fair act and we did not say anything. The lock was not damaged that is true, are you sure you lock the door before leaving the house, we are not happy about this situation and we changed the lock, we included more security locks to the doors, it’s not our intention to have unhappy guests and bad feedback, we will make sure this is not going to happen again.