Hi, I am sorry if you did not enjoy your stay. You could have told us you were not happy and we would have been more than happy to make a full refund available. As for the sheets, we have a young lady come clean the house and help set it up daily. She never has let us down before but I dont strip the beds to check on her work. You can see in the pictures it is a small futon but I understand and will take advisement. Futon is not broken but hard to work with if you dont know how to lay it. Our was is all scratched and cut up now but understand. If you needed help with it all you had to do was ask and we are more than happy to assist our guest. Again, sorry for any troubles and thank you for your stay.