Your behavior seems very bad to me.
I asked you many times to tell me please what time you were going to arrive. You did not even bother to look if I had written you so I put you a zero in communication.
Not knowing what to do, I told you I would be in the apartment before 3pm and there I was waiting for you without knowing anything about you for more than 2 hours.
I later had to close the phone and when I saw your calls I had to ask a family member for a favor to come and receive you.
Normally, if I can not go, I send other people who take care of it. But if I do not know what time they arrive, I can not entrust it to anyone.
When you finally arrived, you were 3 people and not 2. The reservation was made for 2 people. So we had to return again with sheets and towels. At the end of your stay, I asked you to pay for the lodging of that third person and you told me no, that in the end you were only 2 people.
Of course I have not been well, I have learned from this and I will not have something like that again. But in almost a year that I have this apartment and more than 80 guests, you are the first people who do this not to read the messages and not to notify, at least the day before the arrival time. I think a lack of consideration.
By the way, breakfast is a courtesy, not an obligation, and in no case is it to cover all breakfasts of the 5 or 6 days of the stay. Of course in no case is to go another day / s to carry more things (which is forbidden by law, since we are not a hotel).
In the description of the apartment clearly states that there is only one bathroom, which is accessed by the only room and that there is a sofa bed in the living room of 1.35 for two other people. Read things well, before criticizing.