As always, we never want someone disappointed with a stay. With this being our only negative review, we find it necessary to respond. In regards to the alley and neighborhood, Coronado is an excellent neighborhood and we make sure to remind all guests about not leaving valuables in your car in a central urban location. In regards to cleaning, we have received a 5* rating on every single cleanliness review to date. We even sent someone to do cleaning touch up for this guest per request. It is unfortunate this review was given as a 1* when the guest stayed for 2.5 weeks, and then abruptly checked out after a normal maintenance issue. In summary, this was an overall unfortunate situation of someone on their first Airbnb stay with unrealistic expectations and subsequent anger. We wish we could have fully appeased like we have with all of our other guests.