Dear Madam, I am very disappointed and sad on your review. I explained the reason why i wasn't able to let you check in early. There was a guest in the room and he didn't leave until 12pm. In fact I told you about this guest before you left India and said an early check-in around 10 is not possible if the guest didn't leave early. This account was registered under my boyfriend's phone so when you called he answered. But he was working in the office so he had to contact me to know the situation at home--whether it was possible to do early check-in. I denied because the guest was still sleeping at the time. He paid to stay until 12 so i had no reason to kick him out. All i could do was to clean everything as fast as i could after he left in case you would leave office earlier to rest. Although the check-in starts at 3pm, it's not my fault for your inconvenience but i apologized sincerely for not being able to let you in early in my message and in person. I don't mind all our conversations screenshots are shown to the public. Let people be the judge.
I understand you had to get up early for work, but talking on phone loud at 5 am wasn't nice. Mornings are quiet especially in the neighborhood of Amstelveen, plus the wall is paper-thin in the flat, so my boyfriend and i could hear everything. After talking loud on phone you started to cook in the kitchen, it was also very loud, we were not able to sleep until you left. That was the first morning you stayed with us. I didn't see the next day coming. You did almost the same around the same time the second day. So i thought i had to talk to you about this. But I did not ask you not to talk on phone in the morning, my original words are "if you need to talk on phone in early morning would you mind keeping your voice low? I would appreciate it." what i expressed was that you could speak on phone when needed, but could you do it not too loud and not too early, say 5 am? I didn't say you are driving me crazy neither, my original words are" being awakened like this is going to drive me crazy eventually." Who wants to be awakened at 5 by phone conversations every morning and followed by "bang bang bang" in the kitchen? Forgive us we truly don’t. I didn't choose to be straightforward to you until the same thing happened twice. I realized we had to talk it through before the real tension came out. We were discussing, you asked me for suggestions, here are my original words "Could you prepare lunch at night before sleep and is there anything you wouldn't have to cook for breakfast? If not do you have a microwave in the office that can warm up food?" if you didn't like my suggestions, you could bring up your opinions at the time, that's called "discussion". For example, you could shower first and cook later, then the kitchen noise wouldn't start at 6.
I am sorry that you had to wait until we finished cooking. Unfortunately that's our schedule. My boyfriend gets off work a bit early before you, that's why sometimes when you came back, we were still cooking in the kitchen or eating in the dining table. You talk like we did it on purpose so you could only waited for us and ate in kitchen. I don't understand your mindset. There isn't a house rule saying when we are eating you are not allowed to eat at the dining table at the same time. The dining table is big enough to fit more than 3 of us. Have you ever tried to come eat at the table? Did we ever reject your joining? Your words are very unfair. Honestly I didn’t notice you ate in the kitchen until a few days later. I thought you were too shy to come out and eat with us; I also thought you were still cooking and when you finished you would come out to eat. Sorry that we didn’t ever invite you to eat at the table, we just thought you wanted your privacy. We washed used cookers right after cooking because we thought you might need to use them when you cooked. We also ate fast so after you finished cooking you would have your privacy to eat alone at dining table. We wouldn't stay in the dining table to see if you come out to eat or not and there was no reason to do so, therefore we didn't notice whether you were eating in the kitchen or cooking.
You also mentioned privately that I didn't clean your room during your stay. As for my understanding, I had responsibility to offer you a clean room when you checked in(which I did), but it mostly relied on you to keep the room clean during your stay. I remember I told you on the first day that without your permission I wouldn't enter your room. If you need anything please don't hesitate to talk to me. I hope this rings a bell because I mentioned it no less than three times. So it is very simple, if you want me to take out the trash and ask me to, I would be happy to. Please don't expect me to clean your room and make your bed every day like a hotel housekeeper, or expect me to know your needs without opening your mouth. I can't read your mind. We received 30 euros daily from you for this private room with queen bed in the area around Amsterdam city center. The price is unfortunately not including daily room clean up. I did clean up for you every day in the kitchen though. The food stains around the gas stove, potato skin on the knife, noodles in the pot, rice on the kitchen table and floor, etc. I also cleaned up your feces in the toilet bowl twice. And I had to change the toilet bin in time because you used too much toilet paper, they spilled. It was very unpleasant to clean up because the paper stuck on the top of the trash can. I could see your feces in the paper. I didn't ask you to clean up the kitchen because you already changed your cooking time, I felt bad if i asked you for more.
About the window in the bathroom. That day was very windy. The window was found wide open when I entered, and little trash and dirt were everywhere. The bathroom was very dirty. I asked my boyfriend and he told me he didn’t open it. So I assumed you did it before confirming to you which I made apologies afterwards. My original words are "Hi Meenakshmi. Please do not open the bathroom window because the wind will blow a lot of dust and dirt and other thing like small dead insects to the bathroom. We never open it and if you have to open it would you mind closing it after you finish the shower? I tried several times and I can't close it and the wind is so strong now, it also blows away the room heat. I am very unhappy about it." I was too short to reach the window so I tried many times to close it. But when you texted back saying you did not open the window, I realized I was wrong, so I apologized immediately "Very Sorry about it. I asked my boyfriend first and he said he didn't open it, so I assumed you opened it in morning when taking a shower. Maybe the wind was too strong and the switch got loosened. Sorry to misunderstand you but this window never got blown wide-open before so I thought you did it. Again my apologies."
You are right that travelers wouldn't have a perfect time table that matches with ours. But from all the guests we received so far(except you), some woke up at 5 as well, they never made phone calls loud at 5 and started to make noises in kitchen. Those who needed to wake up early were always thoughtful to be quiet. No one cooked 3 meals a day starting from early morning. All the guests I had received were respectful to my home, they didn't leave yellow powder and other cooking ingredients that I don't know the names in the closet and on floor; they cleaned up the kitchen thoroughly after use; they didn't put their fingernails on the table after manicuring waiting for me to clean; they left the closets clean as well as the toilet.
Thanks to you Meenakshmi(sincerely), I learn the disadvantages of Instant Booking now. I also realize communication is very important. I failed to be as attentive as you wish, because I thought you would speak up when you needed something; because I wanted to respect your privacy. I am sorry that you felt that way from this stay, but it was never my intention to hurt your feelings. I truly hope my future guests talk to me when they don't feel comfortable. You are always welcome to speak out your needs. We can always find a way to work things out (Website hidden by Airbnb)