She only wrote a not great review because she got in trouble for not following the contract. This is the worst guest I have EVER had! She has a blatant disregard for other peoples houses, she was disrespectful, immature, lied and did not follow a single house rule. Her guests repeatedly tried to smoke in the house which in Austin you are not allowed to smoke indoors period.
They PARTIED and made a huge mess of the house. This included: alcohol stains which were all over everything in the entire house as well as sparkles and glitter, extreme staining on the towels and blood in the sheets. Does that sound like a good guest leaving a lot of blood in both guest room sheets that's disgusting.
It took 7.5 HOURS for myself and a maid to get everything cleaned, usually for groups it takes 3 to 4 hours for one person to clean the house after a group stay. It cost me far above the cleaning costs; so I had to charge more for cleaning, which the guest apologized and agreed to pay the last night of her stay which I had a witness there for.
QUIET hours were not observed by the group in fact members in the party were throwing items against my walls until 3:19 a.m. even after being told to quiet down multiple times. The cops almost had to be called because of their throwing items against the wall while fighting, and yelling at each other. Needless to say I had to repaint several parts of one of the bedrooms walls. (They were an absolute disorderly, loud drunk mess.)
TO Her Comments they are strictly unfounded ACL does not mean its a party house it clearly states in my house rules no partying on the premise, which she agreed to. The group I had for Sxsw which is a much larger music festival then ACL were perfect guests and followed house rules! There was in fact a washer and dryer available. I even had someone come to make sure their needs were taken care of and they never once asked the person I had on had for their check out for the washer and dryer location.
In regards to the pictures it is required by this site to take pictures of all the damages and send them to the resolution center. So I followed the rules and sent the wall damages, blood stains, extreme staining and glitter pictures in. In regards to the A/C it is not allowed to go below 70 degrees during the day on 105 degree plus days except at night it automatically goes down to 68 degrees for comfortable sleeping and can be adjusted. They were trying to put it to 55 degrees on a 105 degree day which I had asked them not to do. That is extremely wasteful and inconsiderate.
I have never had to charge anyone else additional cleaning charges in the history of my being a super host. I will not be recommending this group to other hosts or allow this group back do to their utter disrespect for the house rules and destruction of property. This is unacceptable behavior for any stay including hotels, hotels would have kicked them out.