Jacqueline how very disappointing to read your review. Everyone who has stayed in the unit to date could not have been more happy with the cleanliness of the unit or the extra touches we have gone to to making their stay more comfortable. I can assure you that the unit was thoroughly cleaned before you arrived. After receiving your message that the unit wasn't up to your satisfaction we immediately sent my son and two daughter back to re-clean the unit only to learn from them that the unit was in actual fact extremely clean and not in need of re-doing. In spite of this, we offered, and you accepted, a $100 credit for any inconvenience this may have brought you. We apologised profusely for the neighbour contacting you. This has never happened before. Staple supplies are left in the cupboard for guests to use should they wish. It is not mandatory for you to do so but other guests have found this very thoughtful in the past. I do accept that we could have been more responsive. As you know my husband and I were travelling overseas at the time of your stay. In saying that, my son did attend to all of your concerns in the promptest of manners including coming to the unit various time to sort out minor issues such as internet connections that you were unable to sort out yourself. I hope the wedding went and that you have a safe trip home.