Thank you first for your kindness.
We are sorry for the views of the windows that you had thought of the canal, and the ubication.
It is important to take in account that the apartament has a great ubication because we are next to the river promenade, we have the quiteness of the area to have rest at the end of the day and in 13 minutes walking the old center area of Madrid.
We have not give wrong information of the ubication.
I would have explained you the window views if you had asked me when you booked the apartament but you have not asked.
Maybe the information of our apartament was no so clear for you so we are so sorry.
Please accept our apologize because we want to create a relationship or a friendship bond with you and in general with all of our guests, that is what we are looking for and what really matters to us.
Here we are for you and your beautiful family if you come again to madrid.
For us it´s going to be a big placer to have you with us again and remember that you have 2 friends more in this city: Luis and Sergio and its going to be a placer to help you if you have question of the city if you book with us or not.
With sincered thanks, Luis & Sergio