Thank you for your feedback, I would like to offer some feedback on this as I feel it is a very unfair representation of my lovely homely flat, which I have lived in for years with my wife and young son. You have provided a generalized review and here I want to be more specific to the issues that you raised, which were discussed in our emails.
You have raised with us during your stay that the one of the beds was uncomfortable, one of the bedsides had collapsed and the chairs of the dining table were old. Sometimes you don't think about these things until someone else looks at it, so thank you for letting me know. I am now organizing the replacement of the chairs for brand new ones. I was quite surprised that you found one of the beds uncomfortable as all the bed frames and mattresses were bought new from respectable retailers.We had tenants living in the flat for over a year and 3 Airbnb guests before you without any of them complained about the quality of the bed frames nor the mattresses. Much the contrary, the guest that stayed in our flat right after you reviewed our flat as "Nice bright apartment with comfortable beds". However, I am still struggling to understand how one of the bedsides collapsed ...???
The stove has an induction hob, this means that it doesn't warm up until a pan is placed on it, I made sure I had this as I have a young son and I wanted to make sure my property as safe as possible. I did ask the handyman to explain this when you asked me to look into this problem. I have been to the flat after your stay to check the induction hob myself and all 4 plates worked fine.There were 3 Airbnb bookings after you and none of them had an issue with the induction hob. I appreciate your comment on the induction hob and have discussed this with the make to seek more clarifications about this apparent malfunction experienced by you.
You did not mention about the hot water being an issue during your stay and I have been to the flat since and had no issues with this, so I will certainly ask my last guest if they had a problem, I would hate for anyone to experience this and would have called an emergency plumber if this was the case!
I was sorry to learn that you had issues with the wifi. There was, indeed, no signal for some time during one day, but the service resumed some time later. The previous service provider also informed me that the flat wifi was working and was used till the end of your stay. I had since then changed the service provider and all other Airbnb guests that stayed in our flat after you did not raise any wifi issues with me.
I hope you had a great time in London and I am really sorry to hear you feel this way. I would love to welcome you back to my place as I am sure you would have a lovely stay.