Hi thank you the toilet button got sorted as soon as you notified office thank you. I'm sorry you found the distance a bit further than you would have liked. I'm sorry that the messages I sent over regarding the where everything is distance to places and where the site is prior to holiday starting was not enough to give you an idea of things. I'm not sure what's happened about the key box as I provided exact location of this in messages sent prior to holiday, also on site. Cleaning products are provided in kitchen area in cupboard, I'm sorry that there's wasn't enough, I will contact my cleaning crew to make sure they check this out as caravan is supplied with some cleaning equipment and products. I am happy that you had a nice stay I will put some salt pepper into caravan to help with this. Thank you for comments.