Thank you for your detailed feedback, Potbury! We take all of our guest’s comments and concerns very seriously, and strive to make improvements where possible.
I must however, clarify a few points that were brought up:
1) Although the house rules may look extensive, we work closely with our neighbours, concierge, and strata council to ensure the residence of the complex are respected. The rules and fines that are outlined, are rules that all residence of the building must follow. They are subject to the same fines. This is why we request each guest when booking to confirm they have read and agree to the rules. If they seem too cumbersome, we understand, and the guest is free to withdraw their booking request.
2) Our home is a townhome in the downtown core. We understand that having 8 guests is quite squishy! But we want everyone to have a Vancouver experience of their own. That being said, your group had a total of nine guests - which is more than our home can handle comfortably.
3) we had no intention of removing your belongings from the property, we simply informed you of the violation, and that it was subject to termination of the stay according to the house rules. Again, you can understand why we must be strict on this. Once the additional fee was charged, we were happy to be flexible and accommodate even though we did not have capacity for 9 guests.
Again, I apologize for any inconvenience you may have encountered during your stay. We do our absolute best to provide guests with all the tools and information necessary to have as comfortable stay as possible, while respecting the neighbouring residents.
Thanks again for your feedback, and happy traveling!