As expressed several times we are truly very sorry for our guests’ inconvenience.
We are concerned and honestly a bit puzzled by this review. As you can read in the other reviews we never had any problems before.
To add some context to the problem with the hot water: the guests informed us at 11 pm, one hour before midnight (local time on the island), about the problem. We answered them some minutes later that we will take care of it and that we were very very sorry for the inconvenience. We immediately informed our local friends and they organized (still before midnight) someone to fix the problem the next day between noon and 1pm. They had to install a provisional replacement boiler because they had to order a spare part for the original one.
Sometimes some things will break in a house at the worst possible moment, which is very frustrating and understandably troublesome to the guests. But we don't know what we could have done other than trying to fix the problem as fast as possible. Organizing a repair before midnight (in about half an hour after we were informed about the problem) and having someone there on the next day around noon seems acceptable in the high season on a holiday island.
About the problem with the shower we read only in this review. The guests haven't informed us about that and none of the previous guests ever reported a problem with the shower (the last guests departed just four days before).
For us it’s a bit hard to comprehend how this isolated problem should make the whole house up for renovation.
About the "garden“ – the house is placed on a plot of over 4000 sqm and we intentionally left the most part of it natural, as shown in the pictures. In the last weeks there was a lot of rain on the island and the plants grew a lot. But there is a gardener, who mows the plot several times a season.
So far all guests liked it that way.
The guests only booked for two nights (which was an exception, because our minimum stay is normally 4 nights).
We hope we could contextualise this review, but of course as always feel free to contact us about any concerns or questions you might have.
Lea & Adrian