Host
- Mijn werk: AirBnb Email Support
- Mijn school: My Hometown College
- Waar ik te veel tijd aan besteed: On the computer as a Digital Freelancer
- Spreekt Engels, Filipijns en Tagalog
A customer reviews are their "A-Card"—their power to influence perceptions about the company. Negative reviews can have a significant impact, so handling irate customers with professionalism is crucial.
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It is essential to remain calm, polite, and solution-focused, even when the customer is at their angriest.
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Instead, address issues constructively and seek resolution with empathy to de-escalate conflicts effectively.
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