Standaardberichten opstellen en automatisch naar gasten sturen

Want better communication with less effort? Use scheduled messages to save time by automatically sending messages based on triggers like a new reservation, check-in, or check-out.

Personalizing templates with shortcodes

The templates can be personalized with shortcodes, which are placeholders you can choose that automatically fill in guest, reservation, and listing details. You can access shortcodes through a drop-down menu when you compose a message. You’ll also have to add the corresponding information for each shortcode completed in your listings, including some of the optional info areas, or else the shortcode will display as unavailable in the message. 

Scheduled messages

Common use cases for scheduled messaging and shortcodes (indicated in bold) include:

Sending a thank you message shortly after booking

• Dear guest first name, thank you for confirming your reservation
• I am excited to welcome you on check-in date on or after our check-in time, which is check-in time
• As a reminder, here are our house rules: house rules

Sending a check-in reminder a couple days before the trip starts

• The listing is at address and here are the directions: directions
• The wifi network is called wifi name and the password is wifi password
• Let me know if you need any advice about city

Sending a checkout reminder the morning before the trip ends

• Quick reminder that checkout is tomorrow (checkout date) any time before checkout time
• As a reminder, your confirmation code is confirmation code

You can always choose to skip, customize, or send messages early, and you’ll be able to review a full timeline of every message sent for each reservation.

If you want to send these templates manually instead of automatically, learn more about quick replies.

Een standaardbericht aanmaken

Als je een bericht voor een advertentie aanmaakt en inplant, wordt dit verzonden voor zowel huidige als aankomende boekingen. Standaardberichten worden verzonden op basis van de tijdzone van de accommodatie. Ook is de ingestelde taal voor het sjabloon van invloed op de vertaling van je shortcodes.

For last-minute bookings or short stays, some messages will be skipped by default. If you prefer to always send these messages and never skip them, you can switch the Always send this message toggle on before you save the template. You’ll receive a notification and email when your messages are skipped or sent at a non-scheduled time.

For example:

• If a trigger is set for 2 days before check-in, but the booking is made last minute on the day of check-in:
  • When the toggle is off: the scheduled message will be skipped
  • When the toggle is on: the message will be sent immediately at the time of booking
• If a trigger is set for 2 days before checkout, but the stay is only 1 night long:
  • When the toggle is off: the scheduled message will be skipped
  • When the toggle is on: the scheduled message will be sent at the check-in time you set for that listing

Overall, when the toggle is on, the messages scheduled for before check-in will never be skipped–we’ll send them immediately at the time of booking if the normal trigger has already passed. For any other messages that would normally be skipped because of a last-minute booking or short stay, they will instead be sent at the check-in time set for the listing.

Een standaardbericht aanpassen

Geplande berichten voor een bepaalde gast raadplegen

Je kunt vorige en aankomende standaardberichten raadplegen via de berichtenreeks van de gast en het dialoogvenster voor standaardberichten.

You’ll get a list of all scheduled messages that have been sent or skipped, as well as messages that will be sent in the future. If a guest has multiple reservations, each reservation’s timeline is collapsible.

Een standaardbericht wijzigen voordat dit wordt verzonden

Je kunt een standaardbericht overslaan, eerder versturen of aanpassen zonder het sjabloon te wijzigen.

Een standaardbericht niet meer gebruiken voor een advertentie

Een standaardbericht voor alle advertenties verwijderen

Verwijder je een sjabloon, dan worden de bijbehorende standaardberichten vanaf dat moment niet meer verzonden voor alle advertenties waarvoor je dit sjabloon gebruikt.

Hosting with a team or co-host

If you host with a team, team members with guest management permissions will share the same set of scheduled messages, and all messages will be sent from the team owner. Any of the team members will be able to skip and edit upcoming scheduled messages, and create new templates that can be used by the team. Any saved messages you previously created will now be accessible in your team’s shared messages.

If you host with a co-host, your co-host can access your scheduled message history and upcoming message list from each conversation’s message thread, and will be able to skip and edit upcoming scheduled messages. Your co-host will also be able to apply their own templates to your listing, but they won’t be able to view or edit your templates.

Find the Scheduled by tag on the timeline to learn about your scheduled message details, including messages created by a co-host or team. 

Shortcodes

The full list of shortcodes includes:

• Guest’s first name
• Guest’s last name
• Guest’s phone number
• Check-in date
• Check-in time
• Checkout date
• Checkout time
• Total trip price
• Average nightly price
• Cleaning fee
• Listing name
• Listing address
• Listing city
• Wi-fi name
• Wi-fi password
• Confirmation code
• Directions
• Check-in Instructions
• Check-in method
• Checkout instructions
• House Rules
• House Manual
• Guidebook
• Getting around
• Guest Access
• Guest Interaction
• Guest city
• Guest country
• Neighborhood
• Number of guests
• Number of nights
• Number of bathrooms
• Number of bedrooms
• Number of beds
• Primary host first name
• Primary host last name